Reported 1 day ago
Taco Bell's chief digital officer revealed the company's ongoing discussions about the appropriate use of AI at drive-throughs, following mixed experiences with the technology. Despite rolling out voice AI ordering at over 500 locations, instances of users circumventing the AI for human interaction have raised concerns. The company is considering a flexible approach, allowing franchisees to choose whether to use AI or stick with human servers, especially during busy periods.
Source: YAHOO