Reported about 1 year ago
A record number of nearly 97,000 complaints about airlines were filed with the U.S. government in 2023, with an increase in issues such as delays and treatment of passengers with disabilities. Despite fewer flight cancellations, delays remained high, prompting a need for improved oversight. The complaints mainly targeted U.S. airlines and highlighted the rise in passengers' awareness of their rights and the ability to raise concerns, leading to regulatory actions against carriers like Southwest Airlines.
Source: YAHOO