Reported 12 months ago
EVA Air's customer service team, with top customer satisfaction rankings, showcases a vibrant and welcoming demeanor, embodying the company's core values of safe and efficient flights, friendly service, and innovative operations. Utilizing advanced systems like AMADEUS reservation system, GENESYS global cloud customer service platform, and knowledge base, EVA Air ensures high-quality and personalized service, incorporating customer feedback for continuous improvement. Despite industry challenges like the pandemic, the team remains dedicated to enhancing skills, training, and service processes to prepare for post-pandemic recovery and growth.
Source: YAHOO