Reported 10 months ago
American Airlines CEO Robert Isom denounced the removal of several Black passengers from a flight in Phoenix, stating that the incident was unacceptable and contrary to the company's values. The passengers were reportedly removed due to a complaint about body odor, leading to a lawsuit alleging racial discrimination. Isom expressed disappointment in the breakdown of procedures and vowed to address bias and discrimination through improved diversity training and a focus on the experience of Black customers.
Source: YAHOO