Reported 12 months ago
At the '2024 Taiwan Service Industry Evaluation' awards ceremony organized by the Business Times on July 3, 2024, Vice President Hsiao Mei-chin was invited as a guest presenter, while Chen Mao-chin, General Manager of Yuanta Financial Holdings, accepted the award. Yuanta Bank was honored with the '2024 Taiwan Service Industry Evaluation' Banking Industry Gold Award, highlighting their warm and professional service that prioritizes customer experience by continuously listening to feedback and improving services. Yuanta Bank's efforts towards financial friendliness include establishing barrier-free facilities, providing sign language interpretation, bilingual services, and efficient responses from their intelligent customer service, aiming to create a welcoming service environment. Their focus on customer needs, NPS scores, and mystery shopper evaluations demonstrate their commitment to excellence and customer satisfaction, positioning them as a top choice in the financial services industry.
Source: YAHOO