Reported 11 months ago
In the aftermath of the COVID-19 pandemic, physical retail businesses in China like Walmart China, Carrefour China, and Yonghui Superstores are facing challenges, with closures and financial difficulties. Amid this, Henan retail giant 'Fat Donglai' has risen, known for its customer service and humane management practices, even assisting competitors in transitioning. Fat Donglai, founded in 1995, is praised for its approachable style, and CEO Yu Donglai recently announced ten 'unhappy days off' for employees. By transforming some of their competitors' stores, Fat Donglai has become a hot topic in the industry, signaling a shift from a 'growth era' to a 'quality development era' in Chinese retail.
Source: YAHOO