Reported 8 months ago
Through listening and timely responses, K-Mall emphasizes creating the best customer service by handling complaints with empathy and understanding from the customer’s standpoint. Weekly exercises in polite language and sales simulations are conducted to ensure a perfect customer experience, with a focus on empathetic service to provide customers peace of mind. The mall has also integrated AI to enhance and personalize services, recognizing that a balance between human and intelligent services is essential for meeting consumer demands.
Source: YAHOO