Reported 8 months ago
FamilyMart recently launched a drink promotion where customers who purchase two designated drinks priced at or above 20 NT can participate in a lucky draw with prizes including two free drinks, as well as discounts like 55% off, 77% off, or 88% off. A customer won two free drinks but had the offer removed by the staff immediately, leading to online discussions and suggestions to file complaints with the company headquarters. Experts explained that it was a system issue with FamilyMart where the system did not differentiate between buy-one-get-one promotions, causing confusion in the draw process.
Source: YAHOO