Reported 8 months ago
Decagon, a startup specializing in AI-powered customer support solutions, announced raising $35 million in Series A and seed funding led by Accel with participation from Andreessen Horowitz. Using generative AI technology to enhance customer service, Decagon competes in a market with other well-funded AI startups like Forethought. Decagon's product distinguishes itself by not only powering customer support chatbots but also acting as an internal customer support liaison, providing services such as creating software bug reports and analyzing customer emails for product improvement suggestions.
Source: YAHOO