Reported about 1 year ago
Puzhong Enterprise boasts a 95% call answering rate within 30 seconds, 98% one-call resolution rate, and a 100% closure rate for emails, with a simple IVR process allowing customers to be transferred to a specialist within 45 seconds. With less than 50 products, Puzhong has risen to the top two in Taiwan's direct sales industry since 2014, breaking the billion NT dollar mark in revenue last year. By focusing on 'technology,' 'health,' and 'hope,' Puzhong emphasizes good products, strong member loyalty, and professional service efficiency, exemplified by their exceptional customer service metrics and establishment of a comprehensive customer service center for enhanced quality and efficiency.
Source: YAHOO