Reported 8 months ago
Haidilao, known for its quality service, is a popular hotpot restaurant in Taiwan; however, a loyal customer recently expressed disappointment over declining food quality and various issues during visits, vowing never to return. The customer cited incidents like contaminated sauce, a change from unlimited dining time to a 90-minute limit, slow service, crowded dining space due to staff training during peak hours, and a downgrade from wooden to plastic trays. The post resonated with foodies sharing similar negative experiences, while some defended the chain's service. Former staff analyzed the situation as possibly isolated incidents, emphasizing that management at Haidilao maintains high employee standards with strict penalties for mistakes.
Source: YAHOO