Reported 8 months ago
In June 25, 2024, a person booked a homestay for four days and three nights to see the Penghu Fireworks Festival through an online booking website. However, upon arrival, they discovered that the room did not match the advertised 'private bathroom,' with the restroom located in a public area. Upset, the customer called customer service, but faced delays and excuses. The homestay operator and the cooperating booking website clarified that the information was clearly stated, suggesting a discrepancy due to collaboration with other websites. The customer expressed frustration with the situation and suspected deception, highlighting the importance of clear communication and transparency in online booking services.
Source: YAHOO