Reported 12 months ago
On July 3, 2024, at 8:10 AM, a dispute between a delivery driver and a customer occurred in which the delivery driver did not deliver the order upstairs, leading to an argument. The driver, fearing danger, used pepper spray for self-protection. The incident stemmed from the lack of a temporary stopping area in the apartment building, which often results in fines or towing for the driver. Although both parties had their own concerns, the conflict escalated due to the undelivered order. Delivery service policies vary, with UberEats not providing upstairs delivery services and foodpanda requiring delivery to the customer's specified location, but exceptions can be made in certain situations. Despite the challenges faced by delivery drivers, most remain determined to fulfill their mission, hoping for understanding and empathy from consumers.
Source: YAHOO