Reported 9 months ago
E.Sun Bank announced today its collaboration with Microsoft Taiwan to introduce an interactive chatbot named 'Virtual Ambassador' using cutting-edge GAI technology, the first of its kind in the industry, at the future campus bank - Cheng Kung University branch in Taiwan. By leveraging Microsoft Azure Cognitive Services and GAI technology, the virtual ambassador can provide responses on various topics such as counter services, accessibility, fraud prevention, and financial sustainability. This initiative aims to enhance customer service quality and efficiency by incorporating AI technology into banking operations.
Source: YAHOO