Reported 11 months ago
On June 7, 2024, a new homeowner discovered a leak in the bathroom shortly after moving in, but was unable to address it immediately due to personal reasons, fearing that the warranty provided by the real estate agency had expired. However, Sinyi Realty's project manager, Wu Jun-yan, ensured that as long as the leakage met the warranty terms within six months of turnover, repairs would be covered. In a thoughtful gesture, given the buyer's pregnancy situation, the agency arranged for repairs to be postponed until after childbirth to ensure the safety of the mother and child. Impressed by this caring approach and professional service, the buyer deeply appreciated Sinyi Realty's commitment to customer welfare, showcasing a level of empathy rarely seen in the real estate industry.
Source: YAHOO