Reported 8 months ago
On June 24, 2024, at 4:10 pm, Cathay United Bank in Taipei was awarded the Second Edition Elderly-Friendly Award in the banking service category for its outstanding performance in providing heartwarming and convenient services tailored for the elderly. The bank has been actively promoting elderly-friendly financial services such as priority call services, friendly counters with seats equipped with magnifying glasses, enlarged forms, and more to cater to the needs of senior customers. Additionally, they offer home services for customers with mobility issues and have trained 66 employees to become 'Elderly Financial Planning Consultants.' The bank also focuses on creating a dementia-friendly environment and has initiatives like direct phone lines for the elderly and a smart customer service assistant named 'Wallet-Kun' for voice-activated banking assistance. Cathay United Bank continues to enhance their services to be customer-centric and elderly-friendly, striving to be a trusted financial partner for all customers.
Source: YAHOO