India's Central Bank Urges Banks to Implement AI for Better Consumer Complaint Management

Reported about 16 hours ago

The Governor of the Reserve Bank of India, Sanjay Malhotra, has urged banks to utilize artificial intelligence to manage and address consumer complaints, which exceeded 10 million during the last financial year. He emphasized the need for AI tools to detect and address issues more efficiently, especially in a linguistically diverse country like India, while also advocating for investments in improving customer service.

Source: YAHOO

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