Reported 10 months ago
The IRS has improved taxpayer services with funding from the Inflation Reduction Act, yet it struggles with a backlog of identity theft cases and claims related to pandemic-era tax credits. While the taxpayer experience has enhanced, delays in resolving identity theft cases have increased from 19 to 22 months, highlighting a significant service gap. The IRS is reportedly increasing resources to address these issues, which stem partly from a rise in online scams targeting taxpayers.
Source: YAHOO