Reported 18 days ago
McDonald’s touchscreen kiosks, once feared as tools for reducing jobs, have instead shifted restaurant roles and increased sales. While originally expected to replace cashiers, kiosks have allowed for reallocation of labor to customer service and kitchen tasks. Some studies show that they can sometimes complicate order processes, yet they also enhance the upsell opportunities. The introduction of kiosks has not significantly led to job losses but rather transformed how work is structured in fast-food settings.
Source: YAHOO