Reported about 1 year ago
McDonald’s will terminate its AI drive-thru collaboration with IBM by late July due to increasing customer complaints about incorrect orders. While the fast-food chain plans to continue integrating AI into its operations in the future, they are taking a pause to reassess the current partnership and use of AI technology before potentially reintroducing it later on. This decision reflects broader challenges faced by companies in using AI effectively for operational improvements.
Source: YAHOO