Reported 4 months ago
Microsoft announced the introduction of new artificial intelligence tools for customer service call centers, aiming to revolutionize customer support tasks by training chatbots with better answers to questions and assisting human agents in navigating multiple applications with natural language. Microsoft's Copilot technology, previously used for tasks like summarizing emails and creating PowerPoint slides, will now be utilized in contact center software starting July 1 to enhance the efficiency and effectiveness of customer service operations.
Source: YAHOO