Reported 6 months ago
Klarna CEO Sebastian Siemiatkowski discusses the rise in consumer use of buy now, pay later (BNPL) services amid high inflation, emphasizing Klarna as a better alternative to credit cards. Siemiatkowski welcomes the new Consumer Financial Protection Bureau (CFPB) regulations, stating they are good consumer protection standards for all lenders. Klarna leverages AI with innovations like a customer service chatbot, handling 70% of errands, leading to cost-cutting measures. Siemiatkowski highlights the importance of adapting to AI and technology in remaining competitive in the market.
Source: YAHOO