Reported 8 months ago
In response to the financial technology trend, New Life Insurance actively implements digital innovation while providing friendly financial services. They introduced the 24-hour AI intelligent customer service robot 'Xiaoxin' in 2017, optimizing customer experience through big data. Recently, they obtained the first Accessibility Web AA Label certification in the insurance industry, ensuring equal and convenient digital insurance services for all customers. New Life Insurance's commitment to digital inclusivity and ESG fairness is evident in their continuous enhancements, including the upgraded 'Xiaoxin' 2.0 with BERT technology. They focus on meeting diverse customer needs, such as optimizing services for disabled and elderly customers, achieving high satisfaction rates and numerous awards, showcasing their leadership in the insurance industry through sustainable innovation and customer-centric AI technology application.
Source: YAHOO