Reported about 1 year ago
On June 29, 2024, at 4:28 AM, a netizen's iPad 5 caught fire while charging, causing significant damage to a wooden desk. Due to the non-original charger, the possibility of compensation claims from Apple's repair center was questioned. However, after contacting customer service, the issue was resolved within a week, leaving many impressed and describing it as a 'lucky break'. The netizen shared the incident on PTT, detailing the smoke and damage from the charging mishap, and received a promise from Apple for a replacement 10th generation, 256GB iPad in a color of their choice. The quick resolution process and positive after-sales experience with Apple garnered attention and praise from other netizens.
Source: YAHOO