Reported 12 months ago
In Taichung, a passenger accused a driver of intentionally not responding to pick-up requests for 50 minutes, suspecting the driver wanted to earn a 40NTD cancellation fee. Other drivers suggested it might have been a misunderstanding due to the driver forgetting to turn off automatic order acceptance. The passenger, Ms. Yang, experienced the issue while waiting for an Uber ride to Taichung. The company stated passengers can report fare and cancellation fee concerns through the app for proper handling, emphasizing the importance of overall travel experience and driver management.
Source: YAHOO