Reported 8 months ago
Exclusive report on June 24, 2024, at 6:36 am. A dispute occurred between a senior passenger and a staff member on a high-speed rail train over a ticket issue, with the passenger loudly complaining about embarrassing himself in front of others for just 235 yuan. Despite the staff's patient explanation of ticket regulations, the elderly person's agitation led to a deadlock. Dr. Chen Zhijin, an ICU physician, intervened in a similar situation recently, gaining praise for his wise approach. Psychological experts highlight the calming effect of Dr. Chen's advice and recommend others to learn from his calm and rational handling of such incidents for better results.
Source: YAHOO