Reported 21 days ago
Salesforce is shifting its AI strategy at its Dreamforce conference, emphasizing that its new generative AI tools can operate independently, thus altering its pricing model. The company plans to charge per interaction with its AI agents, designed to assist in tasks like customer service without human input. This transition reflects concerns about job losses related to AI, as Salesforce aims to safeguard its business from potential declines in user subscriptions due to reduced human workforce sizes. COO Brian Millham highlighted the effectiveness of these AI agents in improving operational efficiency while also acknowledging the risk of diminished revenue growth due to fewer workers.
Source: YAHOO