Reported 26 days ago
Salesforce has introduced its Agentforce platform, described as 'the third wave of the AI revolution,' which enables businesses to create AI agents capable of performing multiple tasks and decision-making. CEO Marc Benioff emphasized the collaborative future where humans and AI work together, sparking skepticism from a competitive market primarily dominated by Microsoft. With impressive use cases from companies like Disney and Kaiser Permanente, Salesforce aims to enhance the efficiency of customer service while addressing concerns about data security and ethical AI use.
Source: YAHOO