Reported about 1 year ago
On June 12, 2024, a Shopee seller advises buyers to use the Shopee chat to inquire without saying 'thank you' in response, revealing that sellers who don't reply immediately will lower the 'chat performance' score. Politeness is essential in life, but some Shopee sellers find it troublesome when buyers thank them as it adds to their workload. Netizens were surprised by this impact, with some saying they will be less polite in the future. Shopee platform regulations also recommend sellers respond to all chat messages within 12 hours to maintain chat response rates.
Source: YAHOO