Reported 3 days ago
Southwest Airlines, known for its free checked bags policy, is set to implement new rules that will charge passengers for checked luggage starting next month. This shift is likely to increase complaints from travelers forced to gate-check their carry-ons, only to find available overhead bin space once aboard. Experts indicate that similar issues have plagued the airline industry, where pre-emptive check-ins often cause frustration for passengers who experience delays in retrieving their bags. As Southwest joins other airlines in this practice, it may face a rise in negative feedback from its customers.
Source: YAHOO