Reported 11 months ago
Shopee's 'Chat' feature allows users to private message sellers for product inquiries before placing an order. A female netizen managing an online store requested that buyers mark messages as 'Just Seen' after asking questions, as half of the 300 Chat conversations are just replies of 'thank you', which affects the chat response rate if not promptly replied. This revelation sparked surprise among users who often encounter endless 'thank you' messages in their chat boxes, leading to discussions on proper chat etiquette to maintain response rates and avoid penalties on the platform.
Source: YAHOO