Reported 3 months ago
Taco Bell is set to enhance its drive-thru operations by expanding its Voice AI technology to hundreds of locations across the U.S. by year-end. Currently, over 100 restaurants in 13 states utilize AI for order-taking, leading to improved accuracy and customer satisfaction. This move aligns with Yum Brands' strategy to integrate technology across its operations, allowing human staff to focus on other customer service tasks. The expansion follows a mixed outcome from similar tests at competitors like McDonald's.
Source: YAHOO