Reported 1 day ago
Ordering at restaurant kiosks tends to result in higher bills, with an 8% increase at quick-service and 15% at fast-casual restaurants, according to Technomic. This phenomenon is attributed to the upselling features of kiosks, appealing visuals, and a reduced feeling of judgment compared to ordering with staff. However, customers may rush their decisions when using kiosks due to pressure from others waiting, leading to less exploration of menu options. Despite the benefits of increased sales, the impact on staffing is mixed, as some restaurants utilize kiosks to manage employee workload while maintaining customer service.
Source: YAHOO