Reported 3 days ago
Williams-Sonoma credits its strong customer service and sales growth to improvements in its supply chain and in-store experiences, particularly through AI advancements. The retailer focuses on inventory management and delivery efficiency to enhance customer satisfaction, even amid economic uncertainties and tariffs. CEO Laura Alber emphasized that a robust supply chain is critical for providing reliable service and reducing costs, while also aiming for exceptional customer experiences in both online and physical stores.
Source: YAHOO