Reported 4 months ago
Starbucks customers and workers are expressing frustration over longer wait times and understaffing issues at the coffee chain, attributing it to a labor allocation algorithm used by Starbucks to determine staffing levels. Workers report feeling pressured to handle a high volume of orders, including special requests, leading to longer wait times for customers. Despite Starbucks denying being understaffed, the longer wait times have contributed to the company's first sales decline since 2020. The company has made changes to its labor algorithm and staffing policies to address these concerns, aiming to reduce wait times and improve efficiency.
Source: YAHOO