Reported 17 days ago
A startup in Bengaluru, LimeChat, is revolutionizing customer service by developing AI chatbots that could make traditional call-center jobs nearly obsolete. The company claims its technology can reduce staffing needs by 80% for handling customer queries, raising concerns over job security in India’s IT sector, which employs millions. While the government and PM Modi express confidence in AI creating new job opportunities, experts warn of a lack of preparedness to address the impact on displaced workers. This transformation in the IT landscape marks both a significant shift towards automation and a potential cautionary tale for developing economies.
Source: YAHOO