Reported about 18 hours ago
China's market regulator has instructed PDD Holdings Inc., the owner of Temu, to amend its problematic refunds-first policy, which allows customers to claim refunds without returning items, a practice that small merchants argue is undermining their businesses. The policy, which PDD popularized, has faced backlash, culminating in protests from merchants concerned about their revenue being compromised for the sake of consumer satisfaction. While PDD claims to be working on solutions, uncertainty looms over whether these changes will alleviate merchants' frustrations amid the company's rapid global expansion.
Source: YAHOO