Reported about 1 year ago
Recently, rumors surrounding the mysterious disappearance of Mr. Chen's savings at the Pingli County branch of the Agricultural Bank of China sparked widespread attention on Chinese social media. The bank promptly initiated an investigation, clarifying that Mr. Chen's account showed a balance of zero since 2018, despite the passbook indicating a balance of approximately 13,3900 yuan (about 59.9 Taiwanese dollars). Following a mistake made by a bank teller during Mrs. Deng's inquiry about the account, which resulted in misunderstandings and inconvenience, the bank apologized, explained the situation, and promised to handle the responsible party seriously according to regulations. The incident led to public concerns on service quality and customer rights protection, with the bank vowing to improve service standards and communication with clients.
Source: YAHOO