Reported 28 days ago
Citi has initiated a significant strategic shift by migrating various software applications to Google Cloud, focusing on advanced analytics, high-performance computing, and customer service improvements through AI technologies. As part of a broader modernization effort led by CEO Jane Fraser, this move aims to enhance operational efficiency and support Citi's global business framework. The collaboration includes the use of Google's Vertex AI for generative AI model deployment and Agent Assist to streamline customer service operations. While concerns about cloud security and vendor dependence persist, the partnership emphasizes flexibility, scalability, and adherence to local regulatory standards.
Source: YAHOO