Reported 12 months ago
Fubon Securities, known for prioritizing customer needs and experiences, has continuously optimized its services to provide personalized financial services with warmth, receiving positive feedback from clients. Recently, the company won the gold award in the Taiwan Service Industry Evaluation, being the only securities firm to achieve this honor. Fubon Securities' commitment to customer service excellence was highlighted through their integration of resources, both digital and offline, and their emphasis on customer feedback, resulting in the ISO 10002 certification for complaint management. Additionally, the company's efforts in providing friendly financial services, such as introducing sign language translation services and tactile signature boards for visually impaired clients, have demonstrated their dedication to inclusivity and customer satisfaction.
Source: YAHOO